Shipping policy
Shipping Policy
We're delighted you've shopped with us! Here you'll find all the details on how we process and ship your order.
1. Processing times & order deadline
We work hard to get your order moving as quickly as possible.
- Order cut-off: orders received before [2:00 PM CET] are prioritized for processing the same day.
- Processing time: processing your order (handover to our shipping partner) usually takes [1–3 business days].
2. Delivery times
Once your package has left our fulfillment center, the following shipping times apply. Please note there are no deliveries on Sundays or public holidays.
Total delivery time is typically 7–14 business days from the date your order ships, not from the date you place it. Occasional delays can occur due to customs processing or carrier volume, especially around holidays, please allow a little extra buffer during peak periods.
3. Shipping confirmation & shipment tracking
Once your order has shipped, you'll receive an email with your tracking number so you can follow your delivery's status online at any time. It can take up to 24 hours for the shipping provider to update tracking status.
5. Incorrect address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help if you contact us quickly before the order ships.
6. Questions about delivery?
If your package hasn't arrived within the stated time, or you have any questions about your shipment, we're happy to help, contact us at info@sprindget.com.